On Thursday May 14, 2009 I purchased a chicken club sandwich at the 125th St. location at 11:54 pm. I purchased my food took the hour long train ride home to bite into my sandwich and find tomato, lettuce, bacon, a ton of mayonaise, but no chicken at all. I was sure to call the 24 hour location imeediatly to alert them of their mistake. The managers responce was that I should bring in the receipt for the refund or to give me another sandwich. Considering I would not be in the area for another few days I made plans to stop by on Wednesday after work again. On Wednesday I asked for the manager who did not introduce himself but later revealed, after being asked, that his name was Johnathan. I was told that even though I had a receipt and a picture of the mistake, without the sandwich he could'nt do anthing for me. "I cant do anything for you" he said. Now first I would like to point out how wildly inconvenient this "fast food" has become. In addition, why would I be expected to tote around a mayonaise ladden chicken-less chicken sandwich for a day, much less for the week it took me to get back to this location. This situation is wildly unprofessional and a case of bad customer service. Please have a training with this location on customer service and job completion. Know that I have shared this with way more than the statistical 9 consumers a scorned customer speaks with and do better! Thats all I ask. So take that and put it in your sesame seed bun McDonalds!
